SUPPORT FOR YOUR UPGRADE
Our warranty.
Clearly explained.
Our posted shop policy covers units for 14 days. Confirm the terms for your unit before purchase.
Replacement or refund
Units have a 14-day warranty. We replace confirmed defective units when stock is available; otherwise, we refund.
Power and correct use
Misuse voids coverage. Our policy lists incompatible or generic power supplies, unsuitable AVRs, UPS units with insufficient VA, and low-wattage extension leads. Item compatibility is the buyer’s responsibility. Ask us about your setup before ordering.
Damage and tampering
Burns, cracks, moisture or water damage, and tampered warranty stickers void coverage. Bringing a defective unit to a technician before our assessment also forfeits a warranty claim.
What to keep
Keep the original contents and packaging, proof of purchase, and warranty slip. These are required for a claim.
How to make a claim
Message us promptly for troubleshooting. If the unit is confirmed defective, we’ll give you return instructions. Shipping fees for warranty claims are paid by the customer.
After the 14 days
Contact us for troubleshooting. If the issue cannot be resolved remotely, we can refer you to a trusted technician.
This summary follows our posted policy. Read the full guide and confirm current terms with us.
Need a hand? Talk to us.
Tell us your budget and PC specs. We’ll take it from there.
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